Grand Hotel Impero Spa & Resort

We stayed 6 nights in an Executive Junior Suite on the first floor with a beautiful large terrace – perfect to enjoy a pre-dinner aperitif or soak up some sun. The bed was very firm but comfortable, the room and bathroom were clean. There is a flatscreen TV in the bedroom but it didn’t seem to have any AirPlay or other streaming facilities and the channels were all Italian. Not a big problem though as there is so much to explore in the area (recommended: Castello Banfi, Cascate del Mulino Saturnia, Pitiglano, and for some sea air Castiglione della Pescaia). The staff at the hotel were very attentive, friendly and helpful. We also tried out their spa, which appeared to be very new and immaculately maintained (although sadly the steam room wasn’t working very well). Due to COVID regulations you had to book the spa as a “private” spa for 2 hours and pay for it, but it was worth it as the spa isn’t really suited to be used by more than 2 people. We ate in the restaurant a few times, although there wasn’t all that much to choose from for vegans (but they were willing to accommodate my wishes, leaving out the cheese on the pizza or preparing a vegan pasta dish; they also have soy milk for breakfast).

Room service is the strongest point of the hotel - the create family atmosphere . They take care of you and treat with respect. Many thanks to Victor on reception - he helped us with many things. Other thing is great breakfast - you can order it day before and it will wait for you next day!!

The hotel is in a good location, spacious, plenty of parking space. Costel del Piano is not huge place but you will find all necessities- shops supermarket. The gentlemen on the reception was very nice We liked the view from the tarasie.

The attendant spoke good English and this is good for many travelers. The attendant was very helpful and personable. She was prompt and kind. The Business was an honest business, and this is hard to find. Excellent place to stay.

the staff are fantastic everyone was extremely welcoming and helpful. there is a small spa available for private use which was a nice addition to the stay and need to pay extra for. the breakfast was great and beds comfy and would recommend to use as a base to explore closer towns.