Grand Hotel Impero - Wellness & Exclusive SPA

Great rooms, wonderful atmosphere, but the best of all was the friendliness of the staff. They couldn’t have been any more accommodating, I felt like a king. Given the very fair pricing I was positively astonished.

This was a nice hotel and location, i would recommend it. The indoor and outdoor common areas were great. Breakfast had lots of choices including scrambled eggs with and without ham/bacon. WE enjoyed dinner in the resteraount including fresh pasta, and local wine. Staff were exceptionally helpful including suggesting an iternery for driving around the area.

Room service is the strongest point of the hotel - the create family atmosphere . They take care of you and treat with respect. Many thanks to Victor on reception - he helped us with many things. Other thing is great breakfast - you can order it day before and it will wait for you next day!!

The night manager was particularly accommodating as we arrived a bit late into the evening. Easy check-in process and the room was spectacularly clean.

We stayed 6 nights in an Executive Junior Suite on the first floor with a beautiful large terrace – perfect to enjoy a pre-dinner aperitif or soak up some sun. The bed was very firm but comfortable, the room and bathroom were clean. There is a flatscreen TV in the bedroom but it didn’t seem to have any AirPlay or other streaming facilities and the channels were all Italian. Not a big problem though as there is so much to explore in the area (recommended: Castello Banfi, Cascate del Mulino Saturnia, Pitiglano, and for some sea air Castiglione della Pescaia). The staff at the hotel were very attentive, friendly and helpful. We also tried out their spa, which appeared to be very new and immaculately maintained (although sadly the steam room wasn’t working very well). Due to COVID regulations you had to book the spa as a “private” spa for 2 hours and pay for it, but it was worth it as the spa isn’t really suited to be used by more than 2 people. We ate in the restaurant a few times, although there wasn’t all that much to choose from for vegans (but they were willing to accommodate my wishes, leaving out the cheese on the pizza or preparing a vegan pasta dish; they also have soy milk for breakfast).